Terms and conditions online shop

Terms and conditions online shop

General Terms and Conditions (GTC) of Lovely Brows GmbH

1. Scope

For the use of this website as well as the business relationships between Lovely Brows GmbH, Schweizerhofpassage 7, 3011 Bern and its customers, the following General Terms and Conditions (GTC) apply in the version that is currently available and valid when the website is accessed or when goods are ordered. The offer on this website is aimed exclusively at customers with Swiss domicile.

Any natural or legal person who maintains business relationships with Lovely Brows GmbH is referred to as a customer. The terms and conditions, the delivery and payment conditions as well as the data protection provisions may be adjusted from time to time. Lovely Brows GmbH asks you to read these provisions carefully each time you visit the website and each time you order goods.

These terms and conditions apply exclusively. Conditions that contradict, supplement or deviate from these terms and conditions require express written confirmation by Lovely Brows GmbH in order to be valid. When using this website or when ordering goods, the customer confirms that he fully accepts these terms and conditions, including delivery and payment conditions.

Should individual provisions of these terms and conditions prove to be ineffective or unenforceable, or become ineffective or unenforceable, this shall not affect the validity of the remaining provisions.

The operator of this website is Lovely Brows GmbH.

2. Information on this website

Lovely Brows GmbH’s online shop contains information about products and services. We reserve the right to make changes to prices and ranges as well as technical changes. All information on www.lovelybrows.ch (product descriptions, images, films, dimensions, weights, technical specifications, accessory relationships and other information) are only to be understood as approximate values and, in particular, do not represent any assurance of properties or guarantees, unless explicitly stated otherwise . Lovely Brows GmbH endeavors to provide all details and information on this website correctly, completely, up-to-date and clearly arranged, but can Lovely Brows GmbH neither expressly nor tacitly guarantee this.

All offers on this website are non-binding and are not to be understood as binding offers.

Lovely Brows GmbH cannot guarantee that the products listed are available at the time of ordering. Therefore, all information on availability and delivery times are without guarantee and can change at any time and without notice.

3. Prices

Unless otherwise stated, the prices quoted by Lovely Brows GmbH include any advance recycling fees (VRG) and copyright fees for electronic devices. The prices are net in Swiss Francs (CHF).

Unless otherwise provided, any shipping costs will be charged additionally and must be paid for by the customer. Shipping costs are shown separately in the ordering process.

We reserve the right to make technical changes, errors and misprints; in particular, Lovely Brows GmbH can make price changes at any time and without prior notice. Advice and support services are not included in the sales prices.

4. Conclusion of a contract

The offers on this website represent a non-binding invitation to the customer to order products and / or services from Lovely Brows GmbH . With the order via this website including the acceptance of these terms and conditions, the customer submits a legally binding offer to conclude a contract. Lovely Brows GmbH then sends an automatic “order confirmation” by email, which confirms that the customer’s offer has been received by Lovely Brows GmbH . Orders placed are binding for the customer. Unless otherwise noted, there is no right of return or withdrawal.

The contract is concluded as soon as Lovely Brows GmbH sends a declaration of acceptance by email, in which the dispatch of the ordered products or services is confirmed.

Orders are only delivered after full payment has been received and if the goods are available. If, after the conclusion of the contract, it turns out that the ordered goods cannot be delivered or cannot be delivered in full, Lovely Brows GmbH is entitled to withdraw from the entire contract or from a part of the contract. If Lovely Brows GmbH has already received the payment from the customer, the payment will be refunded to the customer. If payment has not yet been made, the customer is released from the obligation to pay. Lovely Brows GmbH is not obliged to make a replacement delivery in the event of a contract termination.

5. Payment options and retention of title

The payment options specified in the ordering process are available to the customer.

Lovely Brows GmbH reserves the right to exclude customers from individual payment options without giving reasons or to insist on prepayment.

Lovely Brows GmbH can charge default interest of 5% per year as well as a reminder fee of a maximum of CHF 20 per reminder if the customer defaults on payment.

The products delivered to the customer remain the property of Lovely Brows GmbH until full payment has been made

6. Delivery, inspection obligation, notification of defects and return

Deliveries are sent by post or courier service to the address specified by the customer in the order. Invoices are sent by email or post. With the dispatch, the benefit and risk are transferred to the customer, insofar as this is legally permissible.

If the delivery cannot be delivered or if the customer refuses to accept the delivery, Lovely Brows GmbH can terminate the contract after notification of a complaint by email to the customer and setting a reasonable deadline and charge the costs for the activities.

The customer is obliged to check the delivered goods immediately after receipt of the delivery and to report any defects for which Lovely Brows GmbH guarantees immediately in writing by letter or email to the address in the legal notice.

Returns to Lovely Brows GmbH are made at the expense and risk of the customer. The customer must send the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects to the return address given by Lovely Brows GmbH in the imprint .

If the inspection by Lovely Brows GmbH shows that the goods do not have any noticeable defects or that these are not covered by the manufacturer’s guarantee, Lovely Brows GmbH can invoice the customer for the activities, the return or any disposal.

7. Right of withdrawal

The customer is granted a right of withdrawal for 10 calendar days after receipt of the goods. The deadline is deemed to have been met if the customer sends the written revocation by email to welcome (at) lovelybrows.ch or a letter to Lovely Brows GmbH, Schweizerhofpassage 7, 3011 Bern within the deadline to Lovely Brows GmbH . The revocation does not require justification.

Exercising the right of withdrawal leads to the contract being reversed. The customer must return the goods within 10 calendar days in their original packaging, complete with all accessories and together with the delivery note to the return address given by Lovely Brows GmbH in the imprint. send back. Returns to Lovely Brows GmbH are made at the expense and risk of the customer. Any payment that has already been made will be refunded to the customer within 20 calendar days, provided that Lovely Brows GmbH has already received the goods back or the customer can provide proof of dispatch.

Lovely Brows GmbH reserves the right to demand appropriate compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the reduction in value from the purchase price already paid or to invoice the customer.

No right of withdrawal is granted in the following cases:

  • If the contract has a random element, namely because the price is subject to fluctuations over which the provider has no influence.
  • If the subject of the contract is a movable object which, due to its nature, is not suitable for a return or which can spoil quickly;
  • If the subject of the contract is a movable object that is manufactured according to the consumer’s specifications or is clearly tailored to personal needs;
  • If the contract is about digital content and this content is not made available on a solid data carrier or if the contract must be fulfilled in full by both contracting parties immediately;
  • If the contract is about a service and the contract has to be fulfilled in full by the provider with the prior express consent of the consumer before the withdrawal period has expired.
  • In the areas of accommodation, transport, delivery of food and beverages as well as leisure activities, if the provider undertakes to provide the services at a certain point in time or within a precisely specified period of time.

8. Warranty

Lovely Brows GmbH endeavors to deliver goods in perfect quality. In the event of defects reported in good time, Lovely Brows GmbH guarantees that the item purchased by the customer is free from defects and that it is functional during the statutory warranty period of usually two years from the date of delivery. It is at the discretion of Lovely Brows GmbH to provide the guarantee through free repairs, equivalent replacements or through reimbursement of the purchase price. Further claims are excluded.

The warranty does not cover normal wear and tear and the consequences of improper handling or damage by the customer or third parties, as well as defects that can be traced back to external circumstances. The warranty for consumable and wearing parts (e.g. batteries, accumulators, etc.) is also excluded.

Lovely Brows GmbH is not able to give assurances or guarantees for the topicality, completeness and correctness of the data as well as for the constant or undisturbed availability of the website, its functionalities, integrated hyperlinks and other content. In particular, it is neither assured nor guaranteed that the use of the website will not infringe any rights of third parties who are not in the possession of Lovely Brows GmbH .

9. Liability

Lovely Brows GmbH excludes any liability, regardless of its legal basis, as well as claims for damages against Lovely Brows GmbH and any auxiliary persons and vicarious agents. In particular, Lovely Brows GmbH is not liable for indirect damage and consequential damage caused by defects, lost profit or other personal, property or pure financial damage to the customer. Further mandatory statutory liability, for example for gross negligence or unlawful intent, remains reserved.

Lovely Brows GmbH only uses hyperlinks to simplify the customer’s access to other websites. Lovely Brows GmbH can neither know the content of this website in detail, nor accept liability or any other responsibility for the content of this website.

10. Data protection

Lovely Brows GmbH may process and use the data recorded in the context of the conclusion of the contract to fulfill the obligations from the purchase contract and use it for marketing purposes. The data required to fulfill the service can also be passed on to commissioned service partners (logistics partners) or other third parties.

The other data protection provisions can be found under the following link: Data protection

11. Further provisions

Lovely Brows GmbH expressly reserves the right to change these terms and conditions at any time and to put them into effect without notice.

In the event of a dispute, only substantive Swiss law applies, with the exclusion of conflict-of-law norms. The UN sales law (CISG, Vienna Sales Law) is explicitly excluded.

The place of jurisdiction is Bern as long as the law does not provide for any compulsory places of jurisdiction.

12. Contact

If you have any questions about these terms and conditions, please contact: welcome (at) lovelybrows.ch

Version 01.001.2022

Contact us for a free consultation or if you have a question.


Monday, 9 a.m. - 7 p.m.
Tuesday, 9 a.m. - 7 p.m.
Wednesday, 9 a.m. - 7 p.m.
Thursday, 9 a.m. - 9 p.m.
Friday, 9 a.m. - 7 p.m.
Saturday, 9 a.m. - 5 p.m.


BERN: Schweizerhofpassage 7
LUCERNE: Kauffmannweg 17
BIEL: Seevorstadt 66
THUN: Frutigenstrasse 4
SOLOTHURN: Schmiedengasse 17

© 2022 Lovely Brows GmbH

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