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General questions
Yes, absolutely. Brows and lashes aren’t a women-only thing — we treat everyone with the same care and skill.
Yes, threading can feel slightly uncomfortable on your first visit — with regular treatments, most clients only experience a mild pulling sensation.
With threading, the hair is epilated and removed at the root. So the treatment is a little painful. We asked many of our clients: most of them feel about the same level of pain as with waxing. A small number experience less pain than with waxing, and an even smaller number experience slightly more.
Yes, mild skin redness can appear after threading and usually fades within a few hours.
Most of our clients experience similar irritations to waxing. Lovely Brows further prevents skin irritation by maintaining a high standard of hygiene and treating the skin with a soothing lotion after the treatment.
Yes, three of our branches are wheelchair accessible: Bern, Thun and Biel.
Lucerne and Solothurn are only partially accessible — there is one step to climb at each location.
We are happy to treat clients who use a wheelchair. Our treatment couches can be adjusted to wheelchair height, so transferring from the wheelchair to the couch is possible. If that’s not an option, please come with a companion or bring a neck cushion so we can do the treatment without you leaving the wheelchair.
To prepare your first visit in the best way, please contact us beforehand by phone at 076 584 03 16 or by e-mail at welcome@lovelybrows.ch.
No, we work completely without appointments – just come by when you have time.
We always have enough staff on site, so there should be no or only short waiting times. If you are flexible, we recommend coming in the morning and/or on Mondays or Tuesdays, when the workload is at its lowest.
No, we don’t do eyelash extensions — instead we offer Lash Lifting.
With Lash Lifting, your own lashes are lifted and can also be tinted. Advantages over extensions: no glue, no refill appointments, lasts 4 to 6 weeks. Combined with lash tinting, it works as a mascara replacement for 2 to 4 weeks.
Yes, gift vouchers are available in our online shop at lovelybrows.ch.
- Choose any value
- Sent digitally or as a printable PDF
- Redeemable at all 7 branches (Bern, Biel, Lucerne, Solothurn, Thun, Winterthur, Zurich)
In most cases there’s no waiting — we always have enough staff on site.
If you’re flexible: mornings and Mondays/Tuesdays tend to be the quietest times.
Thoroughness
The biggest advantage over other types of epilation is the thoroughness: hair removal with the thread removes even the finest downy hairs – for a silky skin feeling.
Perfect contour
Another advantage is the beautiful contour: no other method can give the eyebrows such a clear and shapely contour.
Kind to the skin and the environment
As the name suggests, only one thread is needed, making the oriental thread technique extremely gentle on the skin and the environment.
Translated with www.DeepL.com/Translator (free version)
We recommend a free allergy test if you’ve never had a tint with us before — that way we can see 24 to 48 hours in advance whether your skin reacts.
In case of an acute reaction: contact a doctor immediately and let us know by phone or e-mail. We’ll document it and adjust any future treatments accordingly.
From 16 years old you can come on your own.
Under 16, a treatment is possible with written parental consent.
We have 7 Brow Bars across Switzerland: Bern, Biel, Lucerne, Solothurn, Thun, Winterthur and Zurich.
For up-to-date addresses and opening hours, check Google Maps or our location pages.
Cash, card and Twint — same at all branches.
Questions about Basics Brows & Lashes
Yes, threading can feel slightly uncomfortable on your first visit — with regular treatments, most clients only experience a mild pulling sensation.
With threading, the hair is epilated and removed at the root. So the treatment is a little painful. We asked many of our clients: most of them feel about the same level of pain as with waxing. A small number experience less pain than with waxing, and an even smaller number experience slightly more.
Yes, mild skin redness can appear after threading and usually fades within a few hours.
Most of our clients experience similar irritations to waxing. Lovely Brows further prevents skin irritation by maintaining a high standard of hygiene and treating the skin with a soothing lotion after the treatment.
Yes, eyebrow and eyelash tinting is generally possible during pregnancy and breastfeeding.
However, it’s up to you whether you want to forgo treatments with chemical agents — like hair colouring, eyelash or brow tinting, or eyelash lifting.
The manufacturer states the following: We have no information on negative effects from use during pregnancy. We have also not conducted any specific studies with pregnant or breastfeeding women. We recommend consulting your doctor before use.
A brow treatment with plucking and tinting typically takes 15 to 25 minutes — depending on whether it’s plucking only, plucking with tinting, or with eyelash tinting added.
The following are some guidelines:
- Eyebrow plucking approx. 10–15 min
- Eyebrows plucked and tinted approx. 15–25 min
- Eyebrows plucked and tinted plus eyelash tinting approx. 20–30 min
- Eyelash or eyebrow tinting only approx. 10–15 min
Eyelash and eyebrow tinting typically lasts 2 to 4 weeks — the exact duration depends on each person.
The colour fades over time and some hairs fall out while new, lighter hairs grow back. On average, you’ll want a refresh every 2–4 weeks.
Immediately after tinting, the colour sometimes seems very intense and darker. After the first wash, this will subside and the colour will be the desired shade. If not, you can always come by without an appointment and we will correct it for free (darken or lighten).
We recommend a free allergy test if you’ve never had a tint with us before — that way we can see 24 to 48 hours in advance whether your skin reacts.
In case of an acute reaction: contact a doctor immediately and let us know by phone or e-mail. We’ll document it and adjust any future treatments accordingly.
- If you come with make-up on, we will be happy to remove it and put it back on before you leave. Of course without extra charge.
- Before you come to us for the first time, it is ideal if you let your eyebrows grow a little and don’t pluck them the day before. This way we can create the best possible shape.
- If you don’t tolerate epilation, the thread technique is probably not for you. However, you are welcome to come by without an appointment, so we can test it out.
- Contact lenses should be removed for eyelash tinting.
- Immediately after tinting, the colour sometimes seems very intense and darker. After the first wash, this will subside and the colour will be the desired shade. If not, you can always come in without an appointment and we will correct it (darken or lighten) free of charge.
The result of plucking and coloring is always perfect about 24 – 48 hours after treatment. Therefore, it is recommended not to come just before an important occasion, but about two days before.
Questions about brow lifting
No — during pregnancy and breastfeeding we don’t offer Brow or Lash Liftings. As a precaution: in case of an allergic reaction, not all medications and treatments are suitable for pregnant or breastfeeding women, so we’ve decided to skip liftings during this time.
Eyebrow shaping is still available as usual. Once breastfeeding is over, we’d love to welcome you back.
After 24 hours, back to normal.
Right after the Lifting, avoid rubbing the eye area or using oil-based products there — the Lifting needs a bit of time to set.
A Brow Lift typically lasts 4 to 6 weeks — depending on the thickness and texture of your eyebrows.
The treatment takes about 50 minutes, with colouring about one hour.
Yes, in principle it is possible if you have enough of your own eyebrow hair. Just come by without an appointment and we’ll take a look at you free of charge and without obligation.
- Please allow approx. 1 hour for the treatment and ideally come in the morning.
- Your eyebrows must be completely free of makeup.
- No waterproof makeup in the days before your appointment.
- Avoid retinol / vitamin A products and other intensive treatments (e.g. peels, argan oil, etc.) for 3–5 days before your appointment.
- For your first treatment, we recommend an allergy test – this can be done free of charge at our studio.
- In case of eye infections or irritations, a brow lifting cannot be performed.
- Pregnancy / breastfeeding: generally possible, but we recommend an individual consultation or waiting until afterwards. Treatment is at your own risk.
- The result may vary depending on your natural brows – we are happy to advise you on site.
- Before the treatment, you will fill out a short questionnaire for safety reasons.
- The eyebrows and eyelashes must not come into contact with anything for 24 hours after the lift.
- No water, no steam, no sport/sweat
- Do not touch
- No cosmetic products (except Refectocil Styling Gel)
- No direct sunlight, no self-tanner
- We recommend to come for Brow Lifting in the morning if possible, because even pressure on the eyebrows while sleeping can have a negative effect.
For the first 24 hours after the Lifting: no exercise, no sauna, no swimming and no steam baths.
Heat and moisture can affect the Lifting result while the treatment is still settling. After 24 hours you’re back to normal.
Questions about lash lifting
No — during pregnancy and breastfeeding we don’t offer Brow or Lash Liftings. As a precaution: in case of an allergic reaction, not all medications and treatments are suitable for pregnant or breastfeeding women, so we’ve decided to skip liftings during this time.
Eyebrow shaping is still available as usual. Once breastfeeding is over, we’d love to welcome you back.
Wait at least 48 hours — or even better, skip mascara altogether.
If you want the dark colour effect, combine your Lash Lifting with lash tinting in the same appointment. It only adds 5 minutes and keeps your lashes black for 2 to 4 weeks — no daily mascara needed.
No, contact lenses need to come out before the treatment. You can put them back in after 1 to 2 hours.
Please bring your glasses or a lens case with you.
After 24 hours, back to normal.
Right after the Lifting, avoid rubbing the eye area or using oil-based products there — the Lifting needs a bit of time to set.
No, we don’t do eyelash extensions — instead we offer Lash Lifting.
With Lash Lifting, your own lashes are lifted and can also be tinted. Advantages over extensions: no glue, no refill appointments, lasts 4 to 6 weeks. Combined with lash tinting, it works as a mascara replacement for 2 to 4 weeks.
The treatment takes approx. 60 minutes, with colouring approx. 70 minutes.
This is very individual, on average four to six weeks.
- The eyebrows and eyelashes must not come into contact with anything for 24 hours after the lift.
- No water, no steam, no sport/sweat
- Do not touch
- No cosmetic products (except Refectocil Styling Gel)
- No direct sunlight, no self-tanner
- We recommend to come for Brow Lifting in the morning if possible, because even pressure on the eyebrows while sleeping can have a negative effect.
- Please allow approx. 1 hour for the treatment and ideally come between 10:30 and 16:00.
- Your lashes must be completely free of makeup.
- No waterproof mascara in the days before your appointment.
- Avoid retinol / vitamin A products and other intensive treatments (e.g. peels, argan oil, etc.) for 3–5 days before your appointment.
- Please remove contact lenses before the treatment and bring a case + solution.
- In case of eye infections or irritations, a lash lifting cannot be performed.
- Pregnancy / breastfeeding: generally possible, but we recommend an individual consultation or waiting until afterwards. Treatment is at your own risk.
- An allergy test before the first treatment is recommended and can be done free of charge at our studio.
- The result may vary depending on your natural lashes – we are happy to advise you on site.
- Before the treatment, you will fill out a short questionnaire for safety reasons.
For the first 24 hours after the Lifting: no exercise, no sauna, no swimming and no steam baths.
Heat and moisture can affect the Lifting result while the treatment is still settling. After 24 hours you’re back to normal.
